How to Build a Differentiated Omni-Channel Experience for Your Customer
- Rolling out a new core banking platform and designing an omni-channel experience framework to capitalise and accelerated on core capability
- Leveraging and reusing digital capabilities to create one build / multi-render user experiences
- Infusing lean innovation frameworks to deliver customer propositions at speed
- Building platforms and culture to enable digital platforms such as banking apps to be updated every 6-8 weeks
- Lessons learned and redefining how to take digital banking to the next level through customer data, open APIs and experience contextualisation
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